These levels describe the persuasive actions as a result of interaction with buyers. The diagram shows three levels of touch points (Point of contact). These include, pre-engagement, commercial, consultation, initiation, coordination, completion. The cross functional process map PowerPoint has six sections. This Customer Journey Design process flow mapping explain the communication of customer via various channels of an organization. The business organizations can benefit from this template when frequently adding more access channels to improve customer experience. The flowchart design gives an accurate and logical something to helps make a seamless consumer experience. This PowerPoint is a visual map presentation which illustrates flow of customer’s needs and expectations. It helps understand buyer’s expectation from products or services to achieve specific objectives. This flowchart mapping is important technique for businesses to understand the interface from buyer’s point of view. In short, it is the process map of starting to finish observance of being a customer. It is a complete sum of experiences buyers go through while dealing with a company or brand. The Customer Journey Design is a cross functional process mapping presentation for consumer satisfaction business model.
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